Every product detail page clearly identifies if an item is:

  • eligible for a 30-day return policy or
  • eligible for a 14-day return policy*
  • *typically clearance items have a 14-day return policy

Items eligible for return must be:

  • Sent to us within 14 days or 30 days of the date it was delivered to you (depending on the eligibility time frame of merchandise. See above for reference.)
  • Sent to us in the same condition that it was delivered to you.

To initiate a return:

  1. Enter your order number and email address here
  2. Click on the request a return button and choose the reason that best describes your reason for return

The return shipping fees are the responsibility of the customer.

If you would like to purchase a shipping label from us, please click here

Monday - Friday: 9:00am to 6:00pm EST

Saturday - 10:00 am to 5:00 pm EST

Sunday: Closed

If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. Please email us, using the link below.

Contact Info:

Email Us: returns@rugsluxe.com

Call Us: 214-988-9955